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ZORVIQ

Policies

Privacy Policy

This Privacy Policy explains what information ZORVIQ collects, how it is used, and the choices you have regarding your information when you visit or shop with us at zorviq.shop.

Information We Collect

  • Contact and delivery details you provide at checkout, including your name, phone number, email address, and shipping address.
  • Order details, including the products purchased, order value, and payment method selected (Cash on Delivery or Online Payment).
  • Payment proof screenshots, where applicable, for orders placed using online payment.
  • Basic technical and usage data collected automatically through cookies and analytics tools while you browse our website.

How We Use Your Information

  • To process, confirm, and deliver your orders.
  • To contact you regarding your order, delivery updates, or any issues that require your attention.
  • To process refund and exchange requests in accordance with our Refund & Exchange Policy.
  • To improve our website, products, and overall shopping experience.
  • To measure the performance of our advertising and marketing efforts.

Cookies & Analytics

  • We use cookies and similar technologies to understand how visitors use our website and to improve its performance.
  • We use analytics and advertising tools, including Meta Pixel, Google Analytics, and Microsoft Clarity, to measure website traffic, understand user behavior, and evaluate the performance of our marketing campaigns.
  • These tools may collect information such as pages visited, actions taken on our website, and general device information. This information is used in an aggregated and anonymized manner wherever possible.

Sharing of Information

  • We do not sell or rent your personal information to third parties.
  • Your information may be shared with trusted third parties strictly for the purpose of fulfilling your order, such as courier and delivery partners and payment processing services.
  • Your information may also be shared with analytics and advertising platforms as described above, solely for the purposes of website improvement and marketing measurement.

Data Security

  • We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse.
  • Your information is retained only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

Your Choices

  • You may disable cookies through your browser settings at any time, though this may affect certain features of our website.
  • For any questions, concerns, or requests regarding your personal information, you may contact us at zorviq.shop@gmail.com.

This Privacy Policy may be updated from time to time. For any further questions, feel free to contact us.